Npower are an incompetent, inept and utterly useless company with approximately the same customer service abilities as a flock of mentally subnormal sheep.
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OK, rant mode on!
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So, as a new tenant I move into my student house on the 4th July this year. I discover that Npower previously supplied the house, so for simplicities sake, stick with them.
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I phone them, they say some old accounts are open, but if I fax a tenancy agreement to them they’ll stop these and set me up a new account under all six of our names. I do this, and I naively think, ‘job done’.
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No chance. The house was previously rented as three flats, all occupied by utter eejits who never paid any bills. So they left without cancelling their accounts and owing Npower thousands of pounds. Thousands of pounds Npower then decided that we owed them!
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Bills and reminder letters kept arriving for the defunct accounts, all of which were returned with a “no longer at this address” note. After 4 weeks threatening letters from debt collection agencies began to arrive indicating that Npower would break into our house and disconnect if we didn’t pay. Once again I called Npower, and their debt collection agencies, and told them we were new tenants and faxed them yet another copy of our new tenancy agreement. Finally, job done?
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Not a hope! Yesterday they arrived to disconnect us, and finally Npower listened when I phoned them. I was transferred to someone in the “tenancy team” (where had this team been before?) who at least made it sound as though the problem was being solved. I say because he vaguely said that the letters “should” stop and that “hopefully” no one would turn up to disconnect us. I’m fairly certain this is not yet over!
